Privacy Policy

Last updated: June 2026

Who we are

Personalised Mobile Vet is a mobile veterinary practice operating across Brisbane and South East Queensland, providing in-home veterinary consultations for dogs and cats. Our website address is: https://www.personalisedmobilevet.com.au

This website is operated by Dr Stuart Cunningham BVSc (ABN: 43 887 543 911).

For privacy-related enquiries, you can contact us at: admin@personalisedmobilevet.com.au or via the contact form on our website.

What personal data we collect and why

Enquiries and contact forms

When you submit an enquiry through our contact form, we collect your name, email address, phone number, and any information you choose to include in your message. This information is used solely to respond to your enquiry and arrange veterinary services. We do not add you to any mailing list without your explicit consent.

Appointment bookings

Appointment bookings are handled through our third-party booking platform, Vetter Software. When you book an appointment, you will be directed to Vetter’s booking system. Any personal and pet health information collected during the booking process is subject to Vetter Software’s own privacy policy in addition to this policy. We collect and retain appointment records as part of our veterinary client records obligations under Queensland veterinary legislation.

Veterinary records

As a registered veterinary practice, we are required to maintain accurate patient records. Information collected in the course of providing veterinary services — including your contact details, your pet’s signalment, history, and clinical records — is retained in accordance with the Veterinary Surgeons Act 1936 (Qld) and professional obligations set by the Veterinary Surgeons Board of Queensland. These records are stored securely and are not shared with third parties except where required by law or with your consent.

Comments

If you leave a comment on our website, we collect the data shown in the comment form, along with your IP address and browser user agent string to assist with spam detection. An anonymised string (hash) derived from your email address may be shared with the Gravatar service to display a profile picture if you use Gravatar. Gravatar’s privacy policy is available at: https://automattic.com/privacy/. Approved comments and associated profile pictures are visible to the public.

Media uploads

If you upload images to the website, please avoid images that contain embedded location data (EXIF GPS). Visitors to the website can download and extract location data from any images published on the site.

Cookies

If you leave a comment on our site, you may opt in to saving your name, email address, and website URL in cookies for your convenience. These cookies last for one year.

When you visit our login page, a temporary cookie is set to check whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

If you log in to the website, several cookies are set to save your login information and display preferences. Login cookies last two days; screen options cookies last one year. Selecting “Remember Me” extends login persistence to two weeks. Logging out removes all login cookies.

When you publish or edit content on the site, a temporary cookie records the post ID of the article. This cookie contains no personal data and expires after one day.

Embedded content from other websites

Pages on this site may include embedded content such as videos, maps, or social media posts. Embedded content from other websites behaves as if you had visited those websites directly. Those websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the content — including if you are logged in to an account on that platform.

Who we share your data with

We do not sell, rent, or trade your personal data.

Your information may be shared in the following limited circumstances:

Vetter Software — for appointment scheduling and management
Email service providers — to facilitate communication with you
Spam detection services — visitor comments may be checked through an automated spam detection service
Legal obligations — where disclosure is required by law, court order, or regulatory authority
Password resets — if you request a password reset, your IP address will be included in the reset email

How long we retain your data

Website comments: Comments and their metadata are retained indefinitely to allow automatic recognition and approval of follow-up comments.

Veterinary client and patient records: Clinical records are retained for a minimum of seven years from the date of last entry (or until a patient would be ten years of age, whichever is longer) in accordance with Queensland veterinary practice standards.

Enquiry and contact data: General enquiry data is retained for a reasonable period to facilitate follow-up, after which it is securely deleted unless you have become a client.

Registered user accounts: If you hold a registered account on this website, your stored personal information remains in your profile until you request its deletion. All registered users may view, edit, or delete their personal information at any time (excluding username changes). Website administrators can also view and edit this information.

What rights you have over your data

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:

Access the personal data we hold about you
Correct inaccurate or out-of-date personal information
Request deletion of personal data we hold, where we are not legally required to retain it
Receive a copy of your data in a portable format upon request

To exercise any of these rights, please contact us at: admin@personalisedmobilevet.com.au

Note: we cannot delete data we are legally obligated to retain, including veterinary clinical records and records required for tax and regulatory compliance.

Where your data is sent

Data submitted via our website may be processed and stored on servers located in Australia or overseas, depending on the services used (including WordPress hosting and third-party integrations). Where data is sent overseas, we take reasonable steps to ensure it is handled in accordance with the Australian Privacy Principles.

Visitor comments may be checked through an automated spam detection service.

Third-party services

This website uses the following third-party services that may collect data independently:

Vetter Software — online booking platform
Gravatar (Automattic) — profile image service for comment authors
Google Analytics — we use Google Analytics to collect anonymised data about how visitors use our website, including pages visited, time on site, and general location. This data is used to improve the website experience. Google Analytics uses cookies and may transmit data to Google servers in the United States. You can opt out of Google Analytics tracking via the Google Analytics Opt-out Browser Add-on. Google’s privacy policy is available at: https://policies.google.com/privacy
Google — may also include Maps embeds or other Google services

We encourage you to review the privacy policies of these services directly.

Changes to this policy

We may update this privacy policy from time to time. The current version will always be published on this page with the date it was last updated. Continued use of our website following any update constitutes acceptance of the revised policy.

Contact us

For any privacy-related questions, complaints, or requests:

Personalised Mobile Vet Dr Stuart Cunningham BVSc Email: admin@personalisedmobilevet.com.au Phone: 0478 027 533 Website: https://www.personalisedmobilevet.com.au

If you are unsatisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.